Luxury Customer Service Consultant - Flexible Shifts

Burberry; Las Vegas (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

Burberry in Las Vegas, NV is seeking a Customer Service Consultant to deliver personalised, premium support to our global customers across phone, live chat and email. You will represent the brand with expert product knowledge and a passion for luxury service.

You will resolve inquiries, build brand loyalty and contribute to sales through excellent service, operating within Burberry policies and seasonal initiatives. Fluency in English and willingness to assist in others languages is valued.

Qualifications

• Frontline customer service experience required.
• Ability to resolve issues with empathy and professionalism.
• Excellent verbal and written English.

Responsibilities

• Deliver World Class luxury customer service across channels.
• Be the human face of the Burberry digital experience.
• Own customer journeys and resolve cases with personalised solutions.
• Encourage customers to experience Burberry products.
• Record customer details accurately in systems.
• Meet contact centre service level targets.
• Support administration and policies compliance.

Skills

Customer service

Communication skills

Team player

Language skills: English

Job description

Burberry in Las Vegas, NV is seeking a Customer Service Consultant to deliver personalised, premium support to our global customers across phone, live chat and email. You will represent the brand with expert product knowledge and a passion for luxury service.

You will resolve inquiries, build brand loyalty and contribute to sales through excellent service, operating within Burberry policies and seasonal initiatives. Fluency in English and willingness to assist in others languages is valued.