Luxury Retail Sales Support Specialist II

Coach; Merrimack (NH); On-site; USD 20,664,000 - 26,863,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in the United States. You will be the frontline ambassador for the brand, delivering warm, efficient service at the cash wrap and ensuring the sales floor is well-presented and stocked.

You will support product flow from receipt to point of sale and contribute to a premium customer experience. The role requires prior retail experience, strong communication skills, and the ability to work in a fast-paced environment, including nights and weekends.

Qualifications

• Customer service orientation
• Attention to detail
• Excellent communication and organization

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization; handle cash/media per policy.
• Receive, process, and organize shipments and transfers; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels and replenish sales floor; execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; partner with team or management.
• Maintain housekeeping standards and adhere to loss prevention guidelines.

Job description

Coach is seeking a Sales Support Associate in the United States. You will be the frontline ambassador for the brand, delivering warm, efficient service at the cash wrap and ensuring the sales floor is well-presented and stocked.

You will support product flow from receipt to point of sale and contribute to a premium customer experience. The role requires prior retail experience, strong communication skills, and the ability to work in a fast-paced environment, including nights and weekends.