Luxury Retail Support Specialist

Tapestry, Inc.; California; Hybrid; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a luxury fashion house, is seeking a Sales Support Associate to join our store team in the United States. You will warmly welcome clients, assist with products, and operate a smooth POS process while keeping the sales floor organized and visually appealing.

In this role, you will be a brand ambassador, provide excellent service, and support stock replenishment, receiving shipments, and loss-prevention practices. Flexibility for a retail schedule including nights and weekends is required.

Qualifications

• Experience in luxury retail service preferred.
• Knowledge of fashion trends and competition in the marketplace.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promote gift cards.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels and replenish the sales floor.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication skills

English proficiency

Tools

POS systems

iPad/Mobile POS

Job description

Coach, a luxury fashion house, is seeking a Sales Support Associate to join our store team in the United States. You will warmly welcome clients, assist with products, and operate a smooth POS process while keeping the sales floor organized and visually appealing.

In this role, you will be a brand ambassador, provide excellent service, and support stock replenishment, receiving shipments, and loss-prevention practices. Flexibility for a retail schedule including nights and weekends is required.