Luxury Retail Sales Support Specialist

Tapestry, Inc.; United States; On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to provide warm, professional service at the cash wrap and keep the sales floor well-maintained. The role focuses on accurate POS operation, stock flow, and customer engagement to drive store success.

Flexibility in scheduling is required to cover nights, weekends, and peak retail periods; prior luxury retail exposure is preferred. Strong English communication is essential in this role.

Qualifications

• Retail experience in luxury or high-end environment is preferred.
• Strong communication and customer service skills.
• Excellent English language proficiency.
• Experience with POS and cash handling required.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Stock replenishment and visual merchandising updates on the sales floor.
• Support sales floor activities and respond to customer requests promptly.

Skills

Retail experience

Communication

Customer service

English proficiency

Cash handling

Stock organization

Tools

Cash register systems

Mobile POS

iPad/laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to provide warm, professional service at the cash wrap and keep the sales floor well-maintained. The role focuses on accurate POS operation, stock flow, and customer engagement to drive store success.

Flexibility in scheduling is required to cover nights, weekends, and peak retail periods; prior luxury retail exposure is preferred. Strong English communication is essential in this role.