Luxury Retail Sales Support Specialist

Tapestry, Inc.; Clarksburg (MA); On-site; USD 42,981,000 - 62,268,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to join our store team in the United States. You will greet clients, act as a brand ambassador, operate POS, and help maintain a polished sales floor while ensuring merchandise flow from receipt to point of sale.

You should have at least 1 year of retail experience, preferably luxury retail, with strong English, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ years of retail experience, ideally luxury retail.
• Knowledge of fashion trends and market competition.
• Experience with cash registers and basic computer systems, including POS.
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills; strong English.
• Willingness to work a flexible schedule including nights and weekends.
• Physical ability to lift up to 50 lbs.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trends

Cash register systems

POS / Mobile POS

Attention to detail

Multi-tasking

Customer service

English proficiency

Flexible schedule

Physical ability

Job description

Coach is seeking a Sales Support Associate to join our store team in the United States. You will greet clients, act as a brand ambassador, operate POS, and help maintain a polished sales floor while ensuring merchandise flow from receipt to point of sale.

You should have at least 1 year of retail experience, preferably luxury retail, with strong English, attention to detail, and the ability to multitask in a fast-paced environment.