Luxury Retail Sales Support Specialist

kate spade new york; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house renowned for luxury retail in the United States. This Sales Support Associate role focuses on delivering exceptional service at the cash wrap, maintaining a polished sales floor, and ensuring accurate product flow from receipt to point of sale.

The position emphasizes customer-first interactions, brand standards, and collaboration with team members to drive store success while adhering to loss-prevention guidelines and housekeeping standards.

Qualifications

• 1+ years of experience in retail or luxury retail service.
• Knowledge of fashion trends and market competition.
• Familiarity with cash register systems, POS and devices.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication

Multitasking

English proficiency

Tools

Cash register systems

POS systems

iPad / Laptop

Job description

Coach is a global fashion house renowned for luxury retail in the United States. This Sales Support Associate role focuses on delivering exceptional service at the cash wrap, maintaining a polished sales floor, and ensuring accurate product flow from receipt to point of sale.

The position emphasizes customer-first interactions, brand standards, and collaboration with team members to drive store success while adhering to loss-prevention guidelines and housekeeping standards.