Luxury Retail Sales Support Specialist

Coach; Mebane (NC); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in the United States is seeking a Sales Support Associate to help drive store success. You will greet clients, assist with purchases, and maintain a well‑organized sales floor while upholding brand standards.

You will operate the POS, process shipments, and support visual merchandising, with opportunities to engage in social media and customer outreach. This role requires strong English, flexibility, and a client‑focused mindset.

Qualifications

• 1+ retail experience, preferably luxury retail
• Knowledge of fashion trends and competition
• Experience with POS, iPad/laptop, and basic computer skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency (for US market)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador in-store and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information when permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the floor, and update visual merchandising.
• Support sales floor activities and respond to customer requests; collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Luxury retail knowledge

English proficiency

Tools

Cash register systems

iPad / Laptop usage

Mobile POS

Walkie talkie

Price sheets reading

Job description

Coach in the United States is seeking a Sales Support Associate to help drive store success. You will greet clients, assist with purchases, and maintain a well‑organized sales floor while upholding brand standards.

You will operate the POS, process shipments, and support visual merchandising, with opportunities to engage in social media and customer outreach. This role requires strong English, flexibility, and a client‑focused mindset.