Luxury Retail Sales Support Specialist II

Tapestry, Inc.; Katy (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity/maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experience and a focus on customer service. The Sales Support Associate plays a key role on the store floor, welcoming clients, assisting with purchases, and supporting stockroom operations to ensure a smooth customer journey.

Candidates should have 1+ years of retail experience, strong English communication, and familiarity with POS systems. This on-site role supports the brand’s commitment to excellent service in a fast-paced environment.

Qualifications

• 1+ years of retail experience, preferably in luxury retail service.
• Excellent communication and customer service skills in English.
• Knowledge of cash registers, POS systems and basic computer skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.

Skills

Customer service

POS operations

English proficiency

Cash handling

Retail experience

Tools

POS systems

iPad/Mobile POS

Job description

Coach is a global fashion house known for luxury retail experience and a focus on customer service. The Sales Support Associate plays a key role on the store floor, welcoming clients, assisting with purchases, and supporting stockroom operations to ensure a smooth customer journey.

Candidates should have 1+ years of retail experience, strong English communication, and familiarity with POS systems. This on-site role supports the brand’s commitment to excellent service in a fast-paced environment.