Luxury Retail Sales Support Specialist

Tapestry, Inc.; Alabama; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its craftsmanship and luxury retail experience. The Sales Support Associate plays a key role in delivering exceptional customer service, maintaining the sales floor, and supporting stock flow from receipt to point of sale.

The role requires strong English communication, the ability to multitask in a fast-paced setting, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Cash handling

Tools

POS systems

iPad/Laptop

Mobile POS

Job description

Coach is a global fashion house known for its craftsmanship and luxury retail experience. The Sales Support Associate plays a key role in delivering exceptional customer service, maintaining the sales floor, and supporting stock flow from receipt to point of sale.

The role requires strong English communication, the ability to multitask in a fast-paced setting, and a flexible schedule including evenings, weekends, and holidays.