Luxury Retail Sales Support Specialist

kate spade new york; Lynnwood (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail excellence and iconic products. The Sales Support Associate role focuses on delivering warm, professional service at the cash wrap and maintaining a pristine sales floor to support the store's success.

The position requires strong English language skills, retail know‑how, and the ability to multitask in a fast-paced environment. Responsibilities include POS operation, stock processing, and collaboration with teammates to ensure seamless

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Knowledge of fashion trends and market competition.
• Familiarity with cash register systems and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Tools

POS systems

iPad / laptop

Mobile POS

Walkie talkie

Job description

Coach is a global fashion house known for luxury retail excellence and iconic products. The Sales Support Associate role focuses on delivering warm, professional service at the cash wrap and maintaining a pristine sales floor to support the store's success.

The position requires strong English language skills, retail know‑how, and the ability to multitask in a fast-paced environment. Responsibilities include POS operation, stock processing, and collaboration with teammates to ensure seamless