Luxury Retail Sales Support Specialist

kate spade new york; Asheville (NC); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate to deliver exceptional service on the shop floor. You will welcome clients, operate POS systems, and maintain a visually appealing sales area while supporting stock movement and merchandising.

Experience in luxury retail and strong English communication are required, with flexibility to work nights, weekends, and peak seasons. This role emphasizes brand representation and customer-first interaction.

Qualifications

• 1+ retail experience (cashier/stock/sales).
• Knowledge of fashion trends and marketplace competition.
• Familiarity with cash registers and basic computer skills (iPad/laptop, Internet).
• Able to read price sheets and product releases; strong attention to detail.

Responsibilities

• Welcome clients with warmth and professionalism and anticipate needs.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information where allowed.
• Receive, process, and organize shipments; maintain stockroom cleanliness.
• Manage stock levels and replenish the sales floor; assist with visual merchandising.
• Support sales floor activities and respond to customer requests.

Skills

Retail experience

Customer service

Cash handling

POS systems

Tech-savvy

Attention to detail

Multitasking

Communication skills

English proficiency

Tools

iPad/laptop usage

Mobile POS

Walkie talkie

Job description

Coach is a global fashion house seeking a Sales Support Associate to deliver exceptional service on the shop floor. You will welcome clients, operate POS systems, and maintain a visually appealing sales area while supporting stock movement and merchandising.

Experience in luxury retail and strong English communication are required, with flexibility to work nights, weekends, and peak seasons. This role emphasizes brand representation and customer-first interaction.