Luxury Retail Sales Support Specialist

Tapestry, Inc.; Ocean City (NJ); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in a fast-paced luxury retail environment. You will warmly welcome clients, assist with their needs, and act as a brand ambassador both in-store and on social media. You will operate the POS, manage stock, and support merchandising updates to ensure a premium customer experience.

The role requires retail experience, strong English, and excellent communication. Flexibility for nights and weekends is needed in a busy store setting.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Strong English language proficiency.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately; maintain cash wrap organization and report discrepancies.
• Suggest add-on products and promote gift cards; capture customer information where permitted.
• Receive, process, and organize shipments and transfers; maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities; respond to customer requests and collaborate with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Communication

Tools

Cash registers

Mobile POS

iPad/Laptop use

Job description

Coach is seeking a Sales Support Associate in a fast-paced luxury retail environment. You will warmly welcome clients, assist with their needs, and act as a brand ambassador both in-store and on social media. You will operate the POS, manage stock, and support merchandising updates to ensure a premium customer experience.

The role requires retail experience, strong English, and excellent communication. Flexibility for nights and weekends is needed in a busy store setting.