Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Monroe (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Coach is a global fashion house; the Sales Support Associate role drives store success through attentive customer service, accurate POS handling, and organized stock management. You will welcome clients, process transactions, and keep the sales floor well-stocked and visually appealing.

The role requires 1+ year in retail, strong English communication, fashion awareness, and the ability to lift up to 25 lbs and work a flexible schedule including weekends and holidays.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Ability to provide warm, professional customer service and respond to requests.
• Knowledge of fashion trends and the local market helps.
• Excellent English communication and strong interpersonal skills.
• Ability to lift up to 25 lbs and be on the sales floor for extended periods.

Responsibilities

• Welcome clients with warmth and professionalism and anticipate needs.
• Operate POS accurately, manage cash wrap, and handle cash per policy.
• Receive, process, and organize shipments; maintain stockroom cleanliness.
• Replenish the sales floor and execute visual merchandising updates.
• Support team and leadership; maintain housekeeping and Loss Prevention compliance.

Skills

Customer service

Cash handling

Stock organization

Merchandising

Communication

Tools

POS systems

Mobile POS

iPad

Job description

Coach is a global fashion house; the Sales Support Associate role drives store success through attentive customer service, accurate POS handling, and organized stock management. You will welcome clients, process transactions, and keep the sales floor well-stocked and visually appealing.

The role requires 1+ year in retail, strong English communication, fashion awareness, and the ability to lift up to 25 lbs and work a flexible schedule including weekends and holidays.