Luxury Retail Sales Support Specialist (Flexible Schedule)

Tapestry, Inc.; Rosemont (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in our Rosemont store. You will be a brand ambassador, delivering warm, personalized service, and ensuring a smooth flow from receiving to point of sale.

Responsibilities include operating POS, managing stock and displays, and assisting customers with product information while upholding store standards and loss prevention policies. A flexible schedule including nights and weekends is required.

Qualifications

• Minimum 1+ year in retail, cashier or stock roles; luxury retail experience preferred.
• Knowledge of fashion trends and market competition is desired.
• Familiarity with cash register systems and basic computer tasks (iPad/Laptop, Internet) is required.
• Strong attention to detail and organizational skills are essential.
• Ability to multitask in a fast-paced environment with excellent communication.
• Fluent English essential for EU operations.

Responsibilities

• Greet clients warmly and provide personalized assistance.
• Represent the brand and engage with local customers and social media.
• Operate POS accurately and maintain cash wrap organization.
• Promote add-on products and gift cards; collect customer data where allowed.
• Receive and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and update visual merchandising on the floor.
• Support sales floor activities and assist team or management as needed.
• Maintain high housekeeping standards and follow Loss Prevention guidelines.

Skills

Retail experience

Luxury retail knowledge

Cashier skills

POS systems

Customer service

English proficiency

Tools

Cash register systems

Mobile POS

iPad / laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in our Rosemont store. You will be a brand ambassador, delivering warm, personalized service, and ensuring a smooth flow from receiving to point of sale.

Responsibilities include operating POS, managing stock and displays, and assisting customers with product information while upholding store standards and loss prevention policies. A flexible schedule including nights and weekends is required.