Luxury Retail Sales Support - Flexible Schedule

Tapestry, Inc.; Clarksburg (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Job summary

Coach is seeking a Sales Support Associate to contribute to store success through attentive service at the cash wrap and organized stockroom operations. You will help maintain the sales floor and assist customers with quality service in a luxury environment.

You will handle POS transactions, stock shipments, and merchandising updates while collaborating with teammates; a flexible schedule including nights, weekends, and peak seasons is required.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

English proficiency

Tools

POS systems

Mobile POS

iPad

Walkie talkie

Laptop

Job description

Coach is seeking a Sales Support Associate to contribute to store success through attentive service at the cash wrap and organized stockroom operations. You will help maintain the sales floor and assist customers with quality service in a luxury environment.

You will handle POS transactions, stock shipments, and merchandising updates while collaborating with teammates; a flexible schedule including nights, weekends, and peak seasons is required.