Luxury Retail Support Associate — Flexible Schedule

Tapestry, Inc.; East Rutherford (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in a luxury retail environment. You will warmly welcome clients, maintain a well-organized sales floor, operate POS systems, and help with stock shipments. The role emphasizes superior customer service, brand representation, and accurate, efficient service at the cash wrap.

You will collaborate with the team, support merchandising updates, and ensure loss prevention standards while meeting flexible scheduling needs.

Qualifications

• 1+ years of retail experience (cashier/stock/sales), preferably in a luxury retail service environment
• Knowledge of fashion trends and marketplace competition
• Strong communication and customer service skills

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador in the local market; support social media engagement
• Operate POS accurately; maintain cash wrap organization and comply with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and implement visual merchandising updates
• Support sales floor activities; respond to customer requests and collaborate with team/management
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Skills

Customer service

Communication

Multitasking

Attention to detail

English proficiency

Tools

Cash register systems

POS devices (iPad / Mobile POS)

Job description

Coach is seeking a Sales Support Associate in a luxury retail environment. You will warmly welcome clients, maintain a well-organized sales floor, operate POS systems, and help with stock shipments. The role emphasizes superior customer service, brand representation, and accurate, efficient service at the cash wrap.

You will collaborate with the team, support merchandising updates, and ensure loss prevention standards while meeting flexible scheduling needs.