Luxury Retail Sales Support—Flexible Schedule

Tapestry, Inc.; Oxon Hill (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Coach is a global fashion house known for luxury retail and a commitment to inclusive service. The Sales Support Associate role supports store efficiency, greets clients, and assists at the cash wrap with accuracy and warmth.

Responsibilities include operating POS, stocking, merchandising updates, and collaborating with the team to ensure a smooth customer experience while maintaining store standards and Loss Prevention protocols. Flexibility to work evenings and weekends is expected.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Tools

Cash register systems

iPad / Laptop

Mobile POS

Walkie talkie

Job description

Coach is a global fashion house known for luxury retail and a commitment to inclusive service. The Sales Support Associate role supports store efficiency, greets clients, and assists at the cash wrap with accuracy and warmth.

Responsibilities include operating POS, stocking, merchandising updates, and collaborating with the team to ensure a smooth customer experience while maintaining store standards and Loss Prevention protocols. Flexibility to work evenings and weekends is expected.