Luxury Retail Sales Support Specialist (Flexible Schedule)

Tapestry, Inc.; McLean (VA); On-site; USD 21,000 - 28,000; Part time

Job summary

Coach is seeking a Sales Support Associate in our McLean, VA store. You will welcome clients, act as a brand ambassador, operate POS, and ensure a tidy, inviting sales floor while delivering exceptional service.

This role requires 1+ year retail experience, knowledge of fashion trends, proficiency with POS and basic tech, strong English, attention to detail, and the ability to multi-task in a fast-paced luxury environment.

Qualifications

• 1+ year retail experience (cashier/stock/sales), luxury setting preferred
• Knowledge of fashion trends and market competition
• Experience with cash registers and basic computer skills (iPad/laptop, POS, Internet)
• Strong attention to detail and organization
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Multitasking

Attention to detail

Communication

Tools

POS systems

Mobile POS

Job description

Coach is seeking a Sales Support Associate in our McLean, VA store. You will welcome clients, act as a brand ambassador, operate POS, and ensure a tidy, inviting sales floor while delivering exceptional service.

This role requires 1+ year retail experience, knowledge of fashion trends, proficiency with POS and basic tech, strong English, attention to detail, and the ability to multi-task in a fast-paced luxury environment.