Luxury Retail Sales Support Specialist

Tapestry, Inc.; Queenstown (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to help drive store success with warm, efficient customer service at the cash wrap and a well-maintained sales floor. You will support product flow from receipt to sale, ensuring accuracy and policy compliance while representing the brand with professionalism.

The role requires retail experience, fashion awareness, basic computer skills, and strong English communication.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.)
• A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.

Skills

Customer service

Cash handling

Cashier experience

Communication skills

Fashion knowledge

Tools

POS systems

Job description

Coach is seeking a Sales Support Associate to help drive store success with warm, efficient customer service at the cash wrap and a well-maintained sales floor. You will support product flow from receipt to sale, ensuring accuracy and policy compliance while representing the brand with professionalism.

The role requires retail experience, fashion awareness, basic computer skills, and strong English communication.