Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Carmel-by-the-Sea (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Coach is a global fashion house known for craftsmanship and authentic luxury experiences. This Sales Support Associate role supports store success through friendly, efficient customer service at the cash wrap and a well-maintained sales floor.

Responsibilities include welcoming clients, operating POS, processing shipments, stockroom upkeep, and assisting with merchandising. Strong English and ability to work in a fast-paced environment are required.

Qualifications

• 1+ of previous retail experience (cashier/stock/sales) preferred in luxury retail service.
• Strong communication and customer service skills.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, POS, Internet).
• Ability to multitask in a fast-paced environment and maintain accuracy.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail Experience

Customer Service

Cash Handling

English Proficiency

Tools

Cash Registers

Mobile POS

Job description

Coach is a global fashion house known for craftsmanship and authentic luxury experiences. This Sales Support Associate role supports store success through friendly, efficient customer service at the cash wrap and a well-maintained sales floor.

Responsibilities include welcoming clients, operating POS, processing shipments, stockroom upkeep, and assisting with merchandising. Strong English and ability to work in a fast-paced environment are required.