Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Kansas City (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

Coach is seeking a Sales Support Associate to join our luxury retail team. You will warmly welcome clients, assist with product selections, and ensure efficient store operations from receiving shipments to the cash wrap.

The role requires 1+ year in retail, familiarity with POS systems, and strong English communication. Flexibility for a fast-paced environment, with emphasis on customer service and visual presentation.

Qualifications

• 1+ year of retail experience, preferably in a luxury retail service environment.
• Knowledge of cash register systems and basic computer skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.
• Serve as a brand ambassador internally and in the local market; support social media engagement.

Skills

Retail experience

Customer service

Cash handling

Communication skills

Organizational skills

Attention to detail

Multitasking

English proficiency

Tools

POS systems

iPad/Mobile POS

Laptop

Job description

Coach is seeking a Sales Support Associate to join our luxury retail team. You will warmly welcome clients, assist with product selections, and ensure efficient store operations from receiving shipments to the cash wrap.

The role requires 1+ year in retail, familiarity with POS systems, and strong English communication. Flexibility for a fast-paced environment, with emphasis on customer service and visual presentation.