Luxury Retail Sales Support Specialist

Coach; Aurora (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Coach is seeking a Sales Support Associate to assist customers at the cash wrap and maintain a well-stocked, organized sales floor. You will handle shipments, support merchandising, and ensure a positive in-store experience.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Flexibility for nights, weekends, and peak periods is essential.

Qualifications

• 1+ retail experience (cashier/stock) preferred.
• Knowledge of fashion trends and marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide assistance.
• Serve as brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels and perform visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping and adhere to Loss Prevention guidelines.

Skills

Customer service

Attention to detail

Multitasking

Communication

English proficiency

Tools

POS system

iPad

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to assist customers at the cash wrap and maintain a well-stocked, organized sales floor. You will handle shipments, support merchandising, and ensure a positive in-store experience.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Flexibility for nights, weekends, and peak periods is essential.