Luxury Retail Sales Support Associate

Tapestry, Inc.; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its luxury retail experience and customer-centric service. We seek a Sales Support Associate to provide warm, professional interactions at the cash wrap and on the sales floor, ensuring accurate merchandise flow from receipt to sale.

You will help guests with personalized assistance, maintain store standards, and collaborate with team members to promote brand initiatives and visual merchandising.

Qualifications

• 1+ year of retail experience, preferably in luxury retail / service environment.
• Knowledge of fashion trends and market competition.
• Strong English language proficiency, excellent communication.
• Ability to multitask in a fast-paced environment.
• Comfort with cash handling and POS systems.

Responsibilities

• Welcome clients with warmth and professionalism.
• Anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market.
• Support social media engagement and merchandising updates.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Receive, process, and organize shipments and transfers.
• Maintain stockroom cleanliness and manage stock levels.

Skills

Customer service

Cash handling

POS operation

English proficiency

Teamwork

Attention to detail

Tools

Cash register systems

iPad / laptop

Mobile POS

Walkie talkie

Job description

Coach is a global fashion house known for its luxury retail experience and customer-centric service. We seek a Sales Support Associate to provide warm, professional interactions at the cash wrap and on the sales floor, ensuring accurate merchandise flow from receipt to sale.

You will help guests with personalized assistance, maintain store standards, and collaborate with team members to promote brand initiatives and visual merchandising.