Luxury Retail Sales Support Specialist

kate spade new york; Montebello (CA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Job summary

Coach is a global fashion house dedicated to craftsmanship and inclusive style. The Sales Support Associate assists customers at the cash wrap, maintains the sales floor, and helps move product from receipt to sale.

Role requires strong communication, customer service, and English proficiency, with prior retail experience in luxury or high-volume environments preferred. Flexible scheduling and on-site work support a dynamic team.

Qualifications

• 1+ year of previous retail experience (cashier/stock/sales), preferably in luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

English proficiency

Multitasking

Cash handling

Tools

POS systems

Mobile POS

Walkie talkie

Job description

Coach is a global fashion house dedicated to craftsmanship and inclusive style. The Sales Support Associate assists customers at the cash wrap, maintains the sales floor, and helps move product from receipt to sale.

Role requires strong communication, customer service, and English proficiency, with prior retail experience in luxury or high-volume environments preferred. Flexible scheduling and on-site work support a dynamic team.