Luxury Sales Support Specialist

Tapestry, Inc.; Burkesville (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house with a storied history and luxury retail experience. The Sales Support Associate role focuses on delivering warm, professional customer service at the cash wrap and maintaining an organized sales floor to support seamless product flow from receipt to point of sale.

The position requires at least 1 year of retail experience, strong English proficiency, and the ability to work a flexible schedule including nights and weekends.

Qualifications

• 1+ year retail experience, preferably luxury retail service.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS).
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Communication

Attention to detail

English proficiency

Flexible schedule

Cash handling

POS systems

Tools

Cash register systems

Mobile POS

iPad / laptop usage

Walkie talkie

Job description

Coach is a global fashion house with a storied history and luxury retail experience. The Sales Support Associate role focuses on delivering warm, professional customer service at the cash wrap and maintaining an organized sales floor to support seamless product flow from receipt to point of sale.

The position requires at least 1 year of retail experience, strong English proficiency, and the ability to work a flexible schedule including nights and weekends.