Luxury Retail Sales Support Specialist

Coach; New York (NY); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. The Sales Support Associate role is an integral part of the store’s overall success, delivering friendly, efficient service at the cash wrap while keeping the sales floor tidy and visually appealing.

The role requires strong English, a customer-first attitude, and the ability to work in a fast-paced environment; experience in luxury retail is preferred, with flexible scheduling including nights and weekends.

Qualifications

• 1+ years of retail experience in a luxury or premium environment.
• Knowledge of cash handling and POS systems.
• Strong communication skills and customer focus.

Responsibilities

• Welcome clients with warmth and professionalism at the cash wrap.
• Operate POS accurately and manage cash/receipts per policy.
• Receive, process, and organize shipments; maintain stockroom and floor.

Skills

Customer service

Cash handling

Stock management

Retail experience

English proficiency

Tools

POS systems

Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Support Associate role is an integral part of the store’s overall success, delivering friendly, efficient service at the cash wrap while keeping the sales floor tidy and visually appealing.

The role requires strong English, a customer-first attitude, and the ability to work in a fast-paced environment; experience in luxury retail is preferred, with flexible scheduling including nights and weekends.