Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Coach is a global fashion house known for luxury retail experiences. The Sales Support Associate role focuses on delivering exceptional service at the cash wrap, maintaining a pristine sales floor, and ensuring smooth product flow from receipt to point of sale.

Ideal candidates have retail experience, strong English communication, and the ability to multitask in a fast-paced luxury environment, including flexible scheduling for peak seasons.

Qualifications

• 1+ years of retail experience, preferably in luxury retail service environment.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, POS, internet).
• Strong English communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Suggest add-ons, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team.

Job description

Coach is a global fashion house known for luxury retail experiences. The Sales Support Associate role focuses on delivering exceptional service at the cash wrap, maintaining a pristine sales floor, and ensuring smooth product flow from receipt to point of sale.

Ideal candidates have retail experience, strong English communication, and the ability to multitask in a fast-paced luxury environment, including flexible scheduling for peak seasons.