Luxury Retail Sales Support Specialist

kate spade new york; Livermore (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Coach is a global fashion house known for craftsmanship and a premium customer experience. The Sales Support Associate role contributes to store success through outstanding service, accurate cash handling, and organized stock flow.

This position emphasizes welcoming clients, maintaining the sales floor, and supporting merchandise movement from receipt to sale, while upholding brand standards and loss prevention practices.

Qualifications

• 1+ years of retail experience, ideally in luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Familiarity with cash registers, basic computer skills, Mobile POS, iPad/laptop use, and price sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap and comply with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and implement visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team/management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cashier experience

Attention to detail

Multitasking

Communication skills

English proficiency

Tools

POS systems

Mobile POS

Walkie talkie

iPad

Laptop

Job description

Coach is a global fashion house known for craftsmanship and a premium customer experience. The Sales Support Associate role contributes to store success through outstanding service, accurate cash handling, and organized stock flow.

This position emphasizes welcoming clients, maintaining the sales floor, and supporting merchandise movement from receipt to sale, while upholding brand standards and loss prevention practices.