Luxury Retail Sales Support Specialist

Tapestry, Inc.; Montebello (CA); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house and part of the Tapestry portfolio, is seeking a Sales Support Associate to contribute to store success. You will warmly welcome clients, assist with purchases, maintain a polished sales floor, and support stock flow from receipt to sale.

The role emphasizes service quality, accuracy, and teamwork across shifts. Ideal candidates bring retail experience, fashion knowledge, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ year retail or luxury service experience, cashier or stock duties.
• Knowledge of fashion trends is a plus.
• Basic computer skills and ability to use POS systems.
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Greet clients with warmth and professionalism and provide personalized assistance.
• Serve as brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-ons, promote gift cards, and capture customer details where allowed.
• Receive, process, and organize shipments; maintain stockroom cleanliness.
• Manage stock levels and keep sales floor replenished.
• Support sales floor activities and collaborate with team and management.
• Uphold housekeeping standards and Loss Prevention guidelines.

Skills

Customer service

Cash handling

Stock management

Merchandising

Communication

Tools

POS system

iPad/Mobile POS

Job description

Coach, a global fashion house and part of the Tapestry portfolio, is seeking a Sales Support Associate to contribute to store success. You will warmly welcome clients, assist with purchases, maintain a polished sales floor, and support stock flow from receipt to sale.

The role emphasizes service quality, accuracy, and teamwork across shifts. Ideal candidates bring retail experience, fashion knowledge, strong communication, and the ability to multitask in a fast-paced environment.