Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Deer Park (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help drive store success by delivering warm, professional service and maintaining an organized sales floor. You will process transactions accurately at the POS, assist customers, and support stock flow from receipt to sale.

The role emphasizes brand advocacy, social media collaboration, and adherence to housekeeping and loss prevention standards in a fast-paced luxury retail environment.

Qualifications

• 1+ year of retail experience, ideally in luxury retail.
• Knowledge of fashion trends and market competition.
• Basic computer skills and cash register experience.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced setting.
• Excellent communication and customer service skills.
• Proficient English language skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Serve as brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Multitasking

English proficiency

Tools

Cash register systems

iPad / Laptop / Mobile POS

Job description

Coach is seeking a Sales Support Associate to help drive store success by delivering warm, professional service and maintaining an organized sales floor. You will process transactions accurately at the POS, assist customers, and support stock flow from receipt to sale.

The role emphasizes brand advocacy, social media collaboration, and adherence to housekeeping and loss prevention standards in a fast-paced luxury retail environment.