Luxury Retail Sales Support Specialist

Tapestry, Inc.; Mercedes (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in a luxury retail environment. The role focuses on delivering exceptional customer service, accurate POS operations, stock integrity, and seamless teamwork to maintain a premium in-store experience.

Responsibilities include merchandising updates, shipment handling, and assisting customers with product information while upholding store standards and loss-prevention practices.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Strong knowledge of fashion trends.
• Proficient in using POS and basic computer tools.
• Excellent communication and customer service skills.
• Able to work in a fast-paced environment and multi-task.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Stock management

Sales support

Attention to detail

English fluency

Tools

POS systems

iPad

Mobile POS

Walkie talkie

Cash register systems

Job description

Coach is seeking a Sales Support Associate in a luxury retail environment. The role focuses on delivering exceptional customer service, accurate POS operations, stock integrity, and seamless teamwork to maintain a premium in-store experience.

Responsibilities include merchandising updates, shipment handling, and assisting customers with product information while upholding store standards and loss-prevention practices.