Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Austin (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Coach is a global fashion house known for luxury retail experiences. The Sales Support Associate role supports store operations, greets clients warmly, assists with merchandise flow, and helps maintain a pristine sales floor.

You will operate POS, handle cash and payments accurately, support stockroom tasks, and collaborate with team to deliver excellent service, including nights and weekend shifts as needed.

Qualifications

• 1+ year of retail experience, preferably in luxury environments.
• Knowledge of current fashion trends and the marketplace.
• Familiar with cash handling and basic financial procedures.
• Comfort with using iPad, POS systems, and e-commerce tools.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced setting.
• Excellent verbal and written communication skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and collect customer information where permitted.
• Receive, process, and organize shipments; report discrepancies; keep stockroom clean.
• Manage stock levels, replenish the floor, and update visual merchandising.
• Support store activities and collaborate with team and management.
• Maintain housekeeping standards and adhere to loss prevention guidelines.

Skills

Retail experience

Fashion knowledge

Cash handling

Tech literacy

Attention to detail

Multitasking

Communication

English proficiency

Tools

POS systems

iPad/Mobile POS

Job description

Coach is a global fashion house known for luxury retail experiences. The Sales Support Associate role supports store operations, greets clients warmly, assists with merchandise flow, and helps maintain a pristine sales floor.

You will operate POS, handle cash and payments accurately, support stockroom tasks, and collaborate with team to deliver excellent service, including nights and weekend shifts as needed.