Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Livermore (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Coach seeks a Sales Support Associate to help drive store success with exceptional customer service, accurate cash handling, and organized stock management. You will welcome clients, assist with product information, operate the POS, and support stockroom upkeep while upholding brand standards in a fast-paced luxury environment.

Flexibility to work evenings and weekends, plus the ability to lift 25 lbs and handle shipments, will be valued as part of maintaining an inviting, well-merchandised

Qualifications

• 1+ years of retail experience, preferably in luxury retail.
• Knowledge of fashion trends and market competition.
• Familiar with cash register systems and basic computer skills (including iPad/Laptop, Mobile POS and Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trends knowledge

Communication skills

Customer service

Attention to detail

Multitasking

Work in fast-paced environment

English proficiency

Tools

Cash register systems

iPad / Laptop

Mobile POS

Walkie talkie

Job description

Coach seeks a Sales Support Associate to help drive store success with exceptional customer service, accurate cash handling, and organized stock management. You will welcome clients, assist with product information, operate the POS, and support stockroom upkeep while upholding brand standards in a fast-paced luxury environment.

Flexibility to work evenings and weekends, plus the ability to lift 25 lbs and handle shipments, will be valued as part of maintaining an inviting, well-merchandised