Senior Luxury Retail Sales Support Associate

Tapestry, Inc.; Bethlehem (Northampton County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee discount

Job summary

Coach is seeking a Sales Support Associate to help our store run smoothly from receipt to point of sale, ensuring accurate product flow and a premium customer experience.

In this role you will welcome clients, maintain stock and POS operations, and support merchandising while upholding brand standards in a fast-paced luxury environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1+ year of previous retail experience (cashier/stock experience, sales, etc.), preferably in luxury retail.
• Strong English communication and customer service skills.
• Knowledge of fashion trends and the ability to read price and product release sheets.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Stock awareness

Tools

POS systems

iPad / Laptop

Mobile POS

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to help our store run smoothly from receipt to point of sale, ensuring accurate product flow and a premium customer experience.

In this role you will welcome clients, maintain stock and POS operations, and support merchandising while upholding brand standards in a fast-paced luxury environment. Flexibility for evenings, weekends, and holidays is required.