Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Washington (Washington County); On-site; USD 21,000 - 26,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help ensure store efficiency and superb customer experiences. You will welcome clients, operate POS, manage stock, and assist with merchandising while maintaining housekeeping standards. Strong English, retail know-how, and the ability to multitask in a fast-paced luxury environment are essential.

Flexible schedule including nights and weekends is expected. You will process shipments, support loss prevention, and collaborate with the team to deliver

Qualifications

• 1+ year of retail experience in luxury environment or equivalent.
• Strong knowledge of fashion trends and competitive market.
• Excellent communication and customer service skills.
• Ability to operate POS systems, basic computer skills, and stockroom management.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stock levels and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.

Skills

Retail experience

Luxury retail

Customer service

English proficiency

Job description

Coach is seeking a Sales Support Associate to help ensure store efficiency and superb customer experiences. You will welcome clients, operate POS, manage stock, and assist with merchandising while maintaining housekeeping standards. Strong English, retail know-how, and the ability to multitask in a fast-paced luxury environment are essential.

Flexible schedule including nights and weekends is expected. You will process shipments, support loss prevention, and collaborate with the team to deliver