Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Skokie (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is seeking a Sales Support Associate to contribute to a luxury retail experience in our store. You will assist customers at the cash wrap, maintain a tidy sales floor, and help ensure accurate stockflow from receipt to point of sale.

You will welcome clients warmly, operate POS systems, and collaborate with the team to meet store goals. The ideal candidate has retail experience, strong English, and a passion for fashion trends and service excellence.

Qualifications

• 1+ of previous retail experience (cashier/stock).
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/Laptop).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Retail selling

Communication skills

English proficiency

Tools

POS systems

iPad

Job description

Coach is seeking a Sales Support Associate to contribute to a luxury retail experience in our store. You will assist customers at the cash wrap, maintain a tidy sales floor, and help ensure accurate stockflow from receipt to point of sale.

You will welcome clients warmly, operate POS systems, and collaborate with the team to meet store goals. The ideal candidate has retail experience, strong English, and a passion for fashion trends and service excellence.