Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Mercedes (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Coach is a global fashion house seeking a Sales Support Associate to ensure a seamless store experience. You will greet clients, assist with product selections, and manage transactions with accuracy, while upholding brand standards and visual merchandising.

Responsibilities include stock receiving, organizing shipments, and supporting sales floor activities. Excellent communication and a customer-first mindset are essential to succeed in this fast-paced luxury environment.

Qualifications

• 1+ year retail experience, preferably luxury retail.
• Knowledge of fashion trends and competition.
• Experience with cash registers and basic tech (iPad/laptop).
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador locally; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promote gift cards.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels, replenish sales floor, and update visuals.
• Support sales floor activities and respond to customer requests.

Skills

Customer service

Cash handling

Sales

Stock management

Merchandising

Multitasking

English proficiency

Tools

POS systems

Mobile POS

Walkie talkie

Basic computer skills

Job description

Coach is a global fashion house seeking a Sales Support Associate to ensure a seamless store experience. You will greet clients, assist with product selections, and manage transactions with accuracy, while upholding brand standards and visual merchandising.

Responsibilities include stock receiving, organizing shipments, and supporting sales floor activities. Excellent communication and a customer-first mindset are essential to succeed in this fast-paced luxury environment.