Luxury Retail Sales Support Specialist

Coach; Edina (MN); On-site; USD 30,000 - 42,000; Full time

Job summary

Coach is a global luxury fashion house based in New York, known for craftsmanship and customer experience. The Sales Support Associate role supports store operations, greets clients, maintains the sales floor, processes transactions, and helps ensure brand excellence.

Join a collaborative team in a fast-paced environment where supply from receiving to POS is managed smoothly, stock is organized, and visual merchandising is kept up to date to delight every shopper.

Qualifications

• 1+ years of retail experience, preferably luxury.
• Knowledge of fashion trends and market competition.
• Experience with cash registers, basic computer skills, and mobile POS.
• Strong attention to detail and ability to multitask.
• Able to work in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap.
• Suggest add-on products and promote gift cards.
• Receive, process, and organize shipments; maintain stockroom.
• Manage stock levels and perform visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping and Loss Prevention standards.

Skills

Retail experience

Luxury retail knowledge

Customer service

Cash handling

Attention to detail

Tools

POS systems

iPad

Job description

Coach is a global luxury fashion house based in New York, known for craftsmanship and customer experience. The Sales Support Associate role supports store operations, greets clients, maintains the sales floor, processes transactions, and helps ensure brand excellence.

Join a collaborative team in a fast-paced environment where supply from receiving to POS is managed smoothly, stock is organized, and visual merchandising is kept up to date to delight every shopper.