Luxury Retail Sales Support Specialist

Coach; Austin (TX); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for high-quality craftsmanship and a luxury shopping experience in Austin. The Sales Support Associate role focuses on welcoming clients, delivering personalized service, and ensuring smooth operation of the sales floor and cash wrap.

You will assist with stock, shipments, and merchandising while upholding brand standards. Ideal candidates bring 1+ year in retail, strong English communication, and familiarity with POS systems.

Qualifications

• 1+ retail experience, preferably luxury retail service
• Possesses current knowledge of fashion trends and competition
• Knowledge of cash register systems and basic computer skills (iPad/laptop)
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador; support social media engagement
• Operate POS accurately, maintain cash wrap, handle cash/media per policy
• Suggest add-on products, promote gift cards, and capture customer info
• Receive, process, and organize shipments; report discrepancies; maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and update visuals
• Support sales floor activities and respond to customer requests
• Maintain housekeeping standards and Loss Prevention adherence

Skills

Retail experience

Customer service

Cash handling

POS systems

Stock knowledge

English proficiency

Tools

Cash register systems

iPad / laptop

Mobile POS

Walkie talkie

Price sheets

Job description

Coach is a global fashion house known for high-quality craftsmanship and a luxury shopping experience in Austin. The Sales Support Associate role focuses on welcoming clients, delivering personalized service, and ensuring smooth operation of the sales floor and cash wrap.

You will assist with stock, shipments, and merchandising while upholding brand standards. Ideal candidates bring 1+ year in retail, strong English communication, and familiarity with POS systems.