Luxury Retail Stockroom & Sales Associate

Tapestry (Coach/Kate Spade); Austin (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Coach in Austin seeks a dedicated Sales Support Associate to help ensure store success by delivering warm, efficient service at the cash wrap and across the sales floor. You will assist with stock flow, shipments, and merchandising while upholding brand standards and loss prevention policies in a fast-paced luxury environment.

Ideal candidates have 1+ year retail experience, strong English communication, and the ability to multitask in a dynamic setting.

Qualifications

• 1+ year of retail experience in luxury or high-end service is preferred.
• Strong customer service skills with a focus on client needs and experience.
• Experience handling cash and operating cash wraps or POS systems.
• Knowledge of merchandising and stock replenishment processes.
• Clear and professional English communication; ability to read store documentation.

Responsibilities

• Greet clients warmly and provide personalized assistance.
• Represent the brand in the local market and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-ons, promote gift cards, and collect customer information where allowed.
• Receive, process, and organize shipments; report discrepancies and keep stockroom tidy.
• Manage stock levels and execute visual merchandising updates.
• Support floor activities and respond to customer requests with confidence.
• Maintain store cleanliness and follow Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Merchandising

English proficiency

Tools

POS systems

iPad / laptop use

Walkie talkie

Stockroom organization

Job description

Coach in Austin seeks a dedicated Sales Support Associate to help ensure store success by delivering warm, efficient service at the cash wrap and across the sales floor. You will assist with stock flow, shipments, and merchandising while upholding brand standards and loss prevention policies in a fast-paced luxury environment.

Ideal candidates have 1+ year retail experience, strong English communication, and the ability to multitask in a dynamic setting.