Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is a leading luxury fashion brand known for craftsmanship and style. The Sales Support Associate plays a key role in delivering exceptional service at the store level, ensuring accurate POS transactions and a well-maintained sales floor.

The position emphasizes brand standards, stock replenishment, and collaborative teamwork to drive a premium customer experience. Candidates should have retail experience, strong English communication, and a flexible schedule to meet peak periods.

Qualifications

• 1+ year of retail experience, preferably in luxury environment.
• Knowledge of fashion trends and competitive landscape.
• Ability to operate cash registers and POS devices with accuracy.
• Strong communication and customer service skills.
• Flexibility to work a varied schedule including weekends.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain housekeeping standards and stockroom cleanliness.
• Support merchandising updates and assist customers as needed.

Skills

Customer service

Communication

Attention to detail

Multitasking

English fluency

Tools

Cash register systems

Mobile POS

Stock management

Job description

Coach is a leading luxury fashion brand known for craftsmanship and style. The Sales Support Associate plays a key role in delivering exceptional service at the store level, ensuring accurate POS transactions and a well-maintained sales floor.

The position emphasizes brand standards, stock replenishment, and collaborative teamwork to drive a premium customer experience. Candidates should have retail experience, strong English communication, and a flexible schedule to meet peak periods.