Luxury Retail Sales Support Specialist

Tapestry, Inc.; Allen (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to assist customers, process transactions, and help maintain a premium luxury store environment. You will greet clients, handle POS operations, and support stockroom processes with attention to detail.

The role emphasizes product knowledge, teamwork, and delivering superior service in a fast-paced setting. Flexible scheduling is required, including nights and weekends, to meet store needs.

Qualifications

• 1+ years of retail experience preferred.
• Knowledge of fashion trends and marketplace competition.
• Familiarity with cash register systems and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication

Attention to detail

Multitasking

Fashion knowledge

Tools

Cash register systems

Mobile POS

iPad usage

Job description

Coach is seeking a Sales Support Associate to assist customers, process transactions, and help maintain a premium luxury store environment. You will greet clients, handle POS operations, and support stockroom processes with attention to detail.

The role emphasizes product knowledge, teamwork, and delivering superior service in a fast-paced setting. Flexible scheduling is required, including nights and weekends, to meet store needs.