Luxury Retail Sales Support Specialist

Tapestry, Inc.; United States; On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, seeks a Sales Support Associate to help deliver exceptional service at the cash wrap and on the sales floor. The role emphasizes accuracy in transactions, stock management, and maintaining a well-presented environment for customers.

Responsibilities include welcoming clients, processing shipments, replenishing stock, and supporting merchandising. A flexible schedule including nights and weekends is required, with the ability to lift 25–50 lbs as needed.

Qualifications

• 1+ year of retail experience in luxury or high-end environment.
• Excellent customer service and communication skills.
• Knowledge of fashion trends and cash handling procedures.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Stock levels, replenish floor, and implement merchandising updates.
• Support sales floor activities and respond to customer requests with confidence.

Skills

Retail experience

Customer service

English proficiency

Cash handling

Stockroom organization

Cash wrap accuracy

Tools

Mobile POS

POS systems

iPad

Walkie talkie

Job description

Coach, a global fashion house, seeks a Sales Support Associate to help deliver exceptional service at the cash wrap and on the sales floor. The role emphasizes accuracy in transactions, stock management, and maintaining a well-presented environment for customers.

Responsibilities include welcoming clients, processing shipments, replenishing stock, and supporting merchandising. A flexible schedule including nights and weekends is required, with the ability to lift 25–50 lbs as needed.