Luxury Retail Sales Support Pro | Flexible Schedule

Tapestry, Inc.; Palo Alto (CA); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a luxury fashion house, seeks a Sales Support Associate in a fast-paced retail environment. You will warmly welcome clients, maintain the sales floor, and support stock flow from receipt to POS.

The role emphasizes accurate operations, product knowledge, and outstanding customer service to uphold brand standards. Candidates should have 1+ year in retail, with fashion trend awareness and strong communication.

Qualifications

• 1+ years of retail experience, preferably luxury retail service.
• A combination of education and experience will be considered.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team or management.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

Coach, a luxury fashion house, seeks a Sales Support Associate in a fast-paced retail environment. You will warmly welcome clients, maintain the sales floor, and support stock flow from receipt to POS.

The role emphasizes accurate operations, product knowledge, and outstanding customer service to uphold brand standards. Candidates should have 1+ year in retail, with fashion trend awareness and strong communication.