Luxury Retail Sales Support Pro (Flexible Schedule)

Tapestry, Inc.; Merrimack (NH); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house part of the Tapestry family, offering luxury retail experiences. The Sales Support Associate role focuses on welcoming clients, assisting with purchases at the POS, and maintaining an organized, inviting store environment.

Ideal candidates have 1+ year retail experience, strong English communication, and a passion for fashion trends. Ability to lift, multitask, and work flexible hours including peak periods is required.

Qualifications

• 1+ year of retail or cashier experience in luxury or high-volume settings.
• Knowledge of fashion trends and competition in the marketplace.
• Experience with cash registers, POS systems, and basic computer skills (including iPad/laptop, Internet).

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication skills

Multitasking

English proficiency

Tools

POS system

iPad / Laptop

Job description

Coach is a global fashion house part of the Tapestry family, offering luxury retail experiences. The Sales Support Associate role focuses on welcoming clients, assisting with purchases at the POS, and maintaining an organized, inviting store environment.

Ideal candidates have 1+ year retail experience, strong English communication, and a passion for fashion trends. Ability to lift, multitask, and work flexible hours including peak periods is required.