Luxury Retail Sales Support Pro

Tapestry (Coach/Kate Spade); Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Coach is seeking a Sales Support Associate in Miami to help drive store success with warm, personalized service at the cash wrap and an organized sales floor. You will support stock receipt, merchandising updates, and daily operations in a fast-paced luxury environment.

Responsibilities include processing shipments, replenishing inventory, ensuring POS accuracy, and assisting customers while upholding brand standards with professionalism and attentiveness.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales), preferably in a luxury retail environment.
• Strong communication and customer service skills.
• Knowledge of cash register systems and basic computer skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

POS systems

Attention to detail

English proficiency

Job description

Coach is seeking a Sales Support Associate in Miami to help drive store success with warm, personalized service at the cash wrap and an organized sales floor. You will support stock receipt, merchandising updates, and daily operations in a fast-paced luxury environment.

Responsibilities include processing shipments, replenishing inventory, ensuring POS accuracy, and assisting customers while upholding brand standards with professionalism and attentiveness.