Seasonal Luxury Retail Sales Support Associate

Coach; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach is seeking a Sales Support Associate for our Miami store. You will warmly welcome clients, assist at the cash wrap, and keep the sales floor organized to uphold our luxury service standard.

You will handle stock, process shipments, support merchandising updates, and collaborate with the team to deliver a premium shopping experience. We require retail experience, fashion awareness, cash handling, and strong English communication.

Qualifications

• 1+ year of previous retail experience (luxury preferred).
• Knowledge of fashion trends and marketplace competition.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

Fashion trends knowledge

English proficiency

Stock organization

Tools

POS system

iPad / laptop

Walkie talkie

Price sheets

Job description

Coach is seeking a Sales Support Associate for our Miami store. You will warmly welcome clients, assist at the cash wrap, and keep the sales floor organized to uphold our luxury service standard.

You will handle stock, process shipments, support merchandising updates, and collaborate with the team to deliver a premium shopping experience. We require retail experience, fashion awareness, cash handling, and strong English communication.