Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Troy (MI); On-site; USD 1,515,000 - 2,342,000; Full time

Job summary

Coach is seeking a Sales Support Associate in a luxury retail setting. You will warmly welcome clients, provide personalized assistance, and act as a brand ambassador in the local market. You will handle POS transactions accurately, maintain the cash wrap, and support stockroom organization and merchandising updates.

The role requires at least 1 year of retail experience, strong English communication, and the ability to multitask in a fast-paced environment while upholding brand standards.

Qualifications

• 1+ years of retail experience preferred in luxury or high-end environments.
• Strong customer service and communication skills.
• Experience with cash handling and POS systems.
• Knowledge of fashion trends and product releases is a plus.
• Ability to multitask and work in a fast-paced setting.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stock levels and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.

Skills

Retail experience

Customer service

Cash handling

POS systems

Stock/merchandise management

Teamwork

English proficiency

Job description

Coach is seeking a Sales Support Associate in a luxury retail setting. You will warmly welcome clients, provide personalized assistance, and act as a brand ambassador in the local market. You will handle POS transactions accurately, maintain the cash wrap, and support stockroom organization and merchandising updates.

The role requires at least 1 year of retail experience, strong English communication, and the ability to multitask in a fast-paced environment while upholding brand standards.