Luxury Retail Sales Support Specialist

Tapestry, Inc.; Connecticut; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house headquartered in New York with a commitment to inclusivity and courage. The Sales Support Associate role focuses on delivering warm, professional service at the cash wrap and maintaining an organized sales floor to ensure smooth product flow from receipt to point of sale.

You will welcome clients, assist with add-ons, process shipments, manage stock, and support visual merchandising while upholding Loss Prevention guidelines.

Qualifications

• 1+ year retail experience, preferably luxury retail services.
• Familiar with cash register systems and basic computer skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

POS operation

Cash handling

Customer service

English proficiency

Job description

Coach is a global fashion house headquartered in New York with a commitment to inclusivity and courage. The Sales Support Associate role focuses on delivering warm, professional service at the cash wrap and maintaining an organized sales floor to ensure smooth product flow from receipt to point of sale.

You will welcome clients, assist with add-ons, process shipments, manage stock, and support visual merchandising while upholding Loss Prevention guidelines.