Luxury Retail Sales Supervisor — High-Impact Clienteling

Vince; Scottsdale (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Healthcare options

401(k) with employer match

Paid time off

Clothing allowance

Gym reimbursement

Mental health support

Parental leave

Insurance

Job summary

Vince is seeking a luxury-minded Sales Supervisor who leads with selling and elevates every client interaction. You will own your client book, demonstrate strong product knowledge, and set the store tone with premium service standards.

You will consistently exceed sales goals, build lasting client relationships, and mentor teammates while maintaining Vince's luxury aesthetic and store operations. This role requires flexibility to work weekends, evenings, and holidays in Scottsdale, AZ.

Qualifications

• 2+ years experience in retail sales, preferably in a luxury environment.
• Proven ability to meet or exceed sales goals.
• Team player who thrives in a collaborative environment.
• Strong verbal and written communication skills for customers.
• Comfortable with POS systems, CRM tools, and Microsoft Office.

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations.
• Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions.
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty.
• Speak confidently about the Vince aesthetic. Turning standard styling conversations into meaningful, brand-focused interactions that drive sales.
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach.
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team.
• Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience.
• Uphold all company policies, including loss prevention and operational procedures.

Skills

Retail sales

Luxury environment

Clienteling

Strong communication

POS systems

CRM tools

Microsoft Office

Tools

POS systems

CRM tools

Microsoft Office

Job description

Vince is seeking a luxury-minded Sales Supervisor who leads with selling and elevates every client interaction. You will own your client book, demonstrate strong product knowledge, and set the store tone with premium service standards.

You will consistently exceed sales goals, build lasting client relationships, and mentor teammates while maintaining Vince's luxury aesthetic and store operations. This role requires flexibility to work weekends, evenings, and holidays in Scottsdale, AZ.